It’s a question that comes up almost every time we get close to finishing a website build. “Do I actually need a Privacy Policy?” For a lot of the community organisations and regional businesses I work with, it’s not really an abstract question. It’s a board member asking, right before a funding acquittal, whether the […]
Tag: Regional Organisations
What Two Mechanics Taught Me About Automated Booking Confirmation Emails
Three weeks ago I booked my car in for some work. I sat down with the mechanic, they wrote it in the diary, and I went home. Since then, nothing. No confirmation. No reminder. Zero contact. The booking is tomorrow. Over the past couple of days I’ve tried to call and cancel, because I can […]
Your Website’s Next Visitor Might Not Be Human
In January this year, someone in Australia asked an AI assistant to sort out their cinema tickets. They didn’t open a website. They didn’t type in a card number. The AI chose the session, paid with their Commonwealth Bank card, and the booking was done. The cinema, the bank and the AI all recognised it […]
