A client recently gave me some honest feedback on a website mockup: “I have some concerns that if the design is AI-generated, it might look too similar to other websites using the same generator. The gradient and headline formatting, for instance, seem quite standard.” They were right to ask. I respect that they did, because […]
Tag: Regional Organisations
What Does a WordPress Care Plan Actually Include?
Grab a pen, or open a blank note, and write down the answer to six questions about your website. No looking anything up yet. Just write what you think the answer is. Where is your most recent backup, and how old is it? Are your plugins up to date? If the site went down at […]
Website Maintenance Packages: What They Should Cover
Log into your WordPress dashboard right now and open the Plugins page. Count how many say “update available.” Then ask yourself the harder question: how long has that update actually been sitting there? Most people expect the worst case to be something embarrassing. A funder spots an old page. A form goes quiet. On 9 […]
Is your website’s contact form actually working?
Quick gut check: how many forms does your website actually have? A contact form, maybe an enquiry form for a program, an online booking, an enrolment form for something you run each year. Now the real question: are you 100% confident every single one of them still works, right now, today? I ask because this […]
How we use Termageddon for Australian organisations
It’s the sort of thing that comes up mid-project all the time. A client starts running Facebook ads, or switches booking systems, or adds a members’ area, and asks: “does that change anything with our privacy policy?” Fair question, and one that’s hard to answer if you don’t actually know what’s sitting behind the policy […]
Does My Website Need a Cookie Policy?
A client rang me last month after spotting a cookie pop-up on a partner organisation’s website. “Do we need one of those too?” Good question, and one I get more often than you’d think. The honest answer is: probably not that exact pop-up. But almost certainly something. Cookie consent banners are one of the most […]
Does your website need to be WCAG compliant?
Nobody asks about accessibility. Ninety percent of the time it doesn’t come up in a project at all. The other ten percent, someone asks if I can “just add” it, like it’s a plugin. Neither one is close to the truth. Why this matters more than it looks like In 2022, 1 in 5 Australians, […]
Will Australia’s Privacy Act Soon Apply to Small Businesses?
A board member asked me a version of this question last month. “Are we actually covered by the Privacy Act, or are we one of the small ones that’s exempt?” I gave her an honest answer, which was also an unsatisfying one. Right now, almost certainly not. But that answer comes with an expiry date […]
Do I Really Need a Privacy Policy on My Website?
It’s a question that comes up almost every time we get close to finishing a website build. “Do I actually need a Privacy Policy?” For a lot of the community organisations and regional businesses I work with, it’s not really an abstract question. It’s a board member asking, right before a funding acquittal, whether the […]
What Two Mechanics Taught Me About Automated Booking Confirmation Emails
Three weeks ago I booked my car in for some work. I sat down with the mechanic, they wrote it in the diary, and I went home. Since then, nothing. No confirmation. No reminder. Zero contact. The booking is tomorrow. Over the past couple of days I’ve tried to call and cancel, because I can […]
